Our Mission
Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them.
CU Recruitment and Admissions Ltd (part of the Coventry University Group) provide outstanding customer service, support, and engagement to future graduates across the globe from their very first point of enquiry to Coventry University Group through to their graduation while proactively supporting them at every step along the way.
The Role
CURA is evolving its approach to student recruitment and is seeking an Admissions Team Leader to help deliver ambitious UK and international recruitment goals.
Reporting to the Senior Admissions Manager, you will lead a part of the admissions process, ensuring teams are resourced effectively—particularly during peak periods—and delivering a smooth, positive applicant experience. You’ll collaborate with colleagues across the UK and overseas, as well as with wider University Group teams and external partners.
You will be accountable for team performance, SLAs, and continuous improvement of admissions operations, fostering a high-performing, customer focused culture.
What You’ll Do
• Lead and motivate admissions teams to deliver SLAs, targets, and excellent service.
• Oversee a key aspect of the UK and/or international admissions process.
• Deploy team resources flexibly to manage demand peaks.
• Drive process improvements and operational efficiency.
• Collaborate with internal and external stakeholders.
• Use data and KPIs to monitor and improve team performance.
Our Successful Candidate
Our ideal candidate will hold a degree-level qualification or bring equivalent professional experience, supported by a proven track record of leading teams within high pressure, target driven environments. They will have worked in process driven, customer focused settings and will be confident managing complex customer journeys from end to end.
Comfortable reporting against key metrics, they will be able to present insights clearly to peers and stakeholders. With strong decision making skills—even when processes are not fully defined—they will thrive in a fast paced, service oriented environment.
Excellent IT proficiency, strong numeracy, meticulous attention to detail, and a genuine commitment to delivering exceptional customer service are essential attributes for success in this role.
The Benefits
As a staff member of CU Recruitment & Admissions Limited, you will have access to a wide range of industry leading rewards and benefits which includes:
• Excellent Employers Pension Contribution
• 30 days Annual leave plus Bank Holidays
• New Holiday Purchase Scheme up to 5 additional days
• BUPA Cash Plan
• 50% off Tuition Fees for staff dependants
• CU Reward Scheme – Discounts across a range of High Street/ Online Retailers
• Cycle To work scheme
Our Culture
As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.
Full Job Description & Person Specification
We look forward to hearing from you!
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