Our Mission
Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success and each role contributes to the Group’s ongoing progress in communities around the world.
This role is based within CU Enterprise Limited, a sister company of Coventry University and part of the Coventry University Group.
The Role
The Asset Support Officer provides first-line service, advice, and support to all internal customers and tenants across the University estate. Reporting to the Asset Support Manager, and the role is responsible for managing and triaging maintenance and service requests, supporting customer and tenant engagement, and ensuring high standards of service delivery.
The postholder will be an expert user of CAFM and customer-facing systems, ensuring accurate data management and prompt resolution of issues, and will escalate complex or unresolved matters to the Asset Support Manager. This is a technical role with a requirement for the understanding of databases and the use of bespoke software, and with a real flair for making sense of disparate and often confusing information.
Strong communication and stakeholder management skills are essential for this role, enabling the postholder to effectively engage with a diverse range of internal customers and tenants. The role supports the development of digital portals and content to enhance customer and tenant experience, and contributes to compliance, event, and operational support as delegated.
Our Successful Candidate
You will be educated to A level standard (or equivalent) in English and Maths or have suitable demonstrable relevant experience to meet the needs of the role.
From your previous experience, you will have working within an administrative support function and have strong customer service skills to enable you to communicate effectively with a wide range of people.
You will have experience in working with CAFM or database-driven systems, planning and implementing work schedules and keeping records up to date.
You will prioritise tasks in a busy, multi-functional environment and manage conflicting priorities to meet deadlines whilst ensuring compliance & health and safety requirements are met.
The Benefits
Along with a competitive salary we offer an industry leading Rewards and Benefits package which includes:
- Excellent Employers Pension Contribution
- 30 days Annual leave plus Bank Holidays
- New Holiday Purchase Scheme
- Life Assurance 4 x Salary
- BUPA Cash Plan
- 50% off Tuition Fees for staff dependants
- CU Reward Scheme – Discounts across a range of High Street/ Online Retailers
- Cycle To work scheme
Our Culture
As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.
Full Job Description & Person Specification
We look forward to hearing from you!
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