Our Mission

Coventry University is a global Education Group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them.

 
This role is based within Coventry University Online Learning, a sister company of Coventry University and part of the Coventry University Group.
 

The Role

Coventry University Online Learning is currently looking for an Enrolment Advisor in which you will be responsible for providing excellent sales/customer service throughout the entire enquiry journey from prospect, lead, conversion, payment and enrolment of our online courses. This is a crucial role acts as a bridge between potential students and the university, ensuring a smooth journey from inquiry to enrolment. Being adept at building rapport with potential students is essential to the fulfilment of the role.

 
A truly sales focused role, you will be responsible for Tracking and managing leads generated through various marketing and social media channels and Converting leads into enrolled earners. While Maintaining customer contact lists, updating their details and the nature of interactions within the GrowCo Enquiry Management System (CRM).

 
Enrolment Advisors need to understand the University’s full product and service offer and operate with a high degree of accurately while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale.
 

Our Successful Candidate

A result’s focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.

 
A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.

Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result.

 
This role is based in Milton Keynes with a minimum of 3 days per week in the office. 

The Benefits

As a staff member of Coventry University Online, you will have access to a wide range of industry leading rewards and benefits which includes:

•    Excellent Employers Pension Contribution
•    30 days Annual leave plus Bank Holidays
•    New Holiday Purchase Scheme up to 5 additional days
•    Life Assurance 4 x Salary
•    BUPA Cash Plan
•    50% off Tuition Fee’s for staff dependants
•    CU Reward Scheme – Discounts across a range of High Street/ Online Retailers
•    New Electric Car Scheme
•    Cycle To work scheme
 

Our Culture

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.

Full Job Description & Person Specification

Click here to view a full copy of the Job Description and Personal Specification