Our Mission

Coventry University Group is a global education group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them.

Coventry University’s National Institute of Teaching & Education (NITE) is a global provider of postgraduate degrees, training and professional development for teachers and school/college leaders. Our courses innovate in their flexibility and blend online and in-person delivery with school-based practice and a highly regarded tutorial programme. 

The Role

This is an exciting opportunity to join NITE as a Senior Course Officer working closely with colleagues within NITE and across the wider institute. The successful candidate will be someone who can demonstrate that they can work in a highly organised and accurate manner and will have proven excellent customer service skills.

Our teacher training programmes are growing, so the role will especially focus on providing a professional and knowledgeable response to all queries for students on these courses, whilst ensuring that operational processes are followed.

Please note that this role is based in Milton Keynes. 

NITE (National Institute of Teaching & Education), Silverstone Business Park, Silverstone, Northamptonshire, NN12 8GX

Our Successful Candidate

We are looking for an experienced and highly organised individual to join our team to support the work of the course operations team. The successful candidate will be able to work efficiently at pace and with excellent attention to detail, and have experience of working with multiple stakeholders. They will have previous experience of working in roles related to teaching, customer service, project planning or operations. They will also have a passion for supporting colleagues and for improving operational processes to ensure that the department functions smoothly and efficiently.

For an informal discussion about the role with NITE please email

Head of Course Management, Pradeep Sharma, pradeep.sharma@coventry.ac.uk

Director of Business Implementation, Louise Jakes, ad3562@coventry.ac.uk

For more information on NITE please visit: www.coventry.ac.uk/nite

The Benefits

As a staff member of NITE you will have a access to a wide range of industry leading rewards and benefits which includes:

• Excellent Employers Pension Contribution
• 30 days Annual leave plus Bank Holidays
• New Holiday Purchase Scheme up to 5 additional days
• Life Assurance 4x Salary
• BUPA Cash Plan
• 50% off Tuition Fee’s for staff dependants
• CU Reward Scheme – Discounts across a range of High Street/ Online Retailers
• Cycle To work scheme

Our Culture

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.

Full Job Description & Person Specification

Click here to view the full job description and person specification

Applications should be accompanied with a covering letter.